Please change the title on all open vendor invoice and open customer invoice report from Retainage Amount to Retainage Held or Held Retainage.
This clearing define the field and let everyone know it is being held. We get several customers creating cases because they see the amount and cannot figure out why they cannot work with it. By listing Held within the title I feel it clearing explains it is being held. I was hoping the help topic can add more by stating if this amount needs to be paid or adjusted they will need to release the retainage. This will help our customer self server and decrease the amount of cases this issue creates.
Company | Viewpoint |
Job Title / Role | Application Support Specialist |
I need it... | Yesterday...Come on already |
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