Collaborate with Viewpoint and your peers by providing us with your input
Do not close the support case entered on Clearview just because a development case has been created. Ideally, I'd like for development to use the same support case, maybe just with a different status. Then we could see the comments on the case and know the status. Or, at least leave the support case open, maybe connected to the dev case. Example: I created a support case. They suggested a workaround, created a development case, and closed the support case. The workaround didn't work but since the original support case is closed I can't add a comment to say that it didn't work.
Deb Martinez
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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