Collaborate with Viewpoint and your peers by providing us with your input
I wish the support cases on the Clearview site would remain open even though a connected development issue is created. I no longer have any visibility to what is going on with the case and since the case is closed I can't add a note to request an update.
Deb Martinez
Both Cases and Issues can be viewed in Clearview (from menu – Tracking > Tracking Cases or Tracking Issues).
A case is closed once an issue have been created because a new action item has been assigned. If there is additional information or comments to assist the process to resolve the issue, a new case should be created and the original case number and/or issue number referenced in the synopsis.
This suggestion is being set to Not Applicable as there is no direct product action to be taken.
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
© 2023 Trimble Inc. All Rights Reserved. Viewpoint®, Vista™, Spectrum®, ProContractor™, Jobpac Connect™, Viewpoint Team™, Viewpoint Analytics™, Viewpoint Field View™, Viewpoint Estimating™, Viewpoint For Projects™, Viewpoint HR Management™, Viewpoint Field Management™, Viewpoint Financial Controls™, Vista Field Service™, Spectrum Service Tech™, ViewpointOne™, ProjectSight® and Trimble Construction One™ are trademarks or registered trademarks of Trimble Inc. or its affiliates in the United States and other countries. Other names and brands may be claimed as the property of others.